Robert Carkhuff’s Stages of Counseling or Helping
Model
Robert
Carkhuff’s helping model is the most researched method for training a wide
range of helpers in interpersonal skills: counselors, psychotherapists,
teachers, nurses, hospital attendants, supervisors, and other professionals. Carkhuff gave five stages of counseling process; Attending,
Responding, Personalizing, Initiation and Evaluation, with attitude and
skills required for every stage.
Stage
|
Attitude
|
Skills
|
Attending
|
Respect
Genuineness
Empathy
|
Preparing for
attending
Observation
Active
Listening
|
Responding
|
All Above
Concreteness
Self-
Disclosure
|
Paraphrasing
Responding to
comment
Responding to
meaning
Responding to
feeling
Questioning
|
Personalizing
|
All Above
Confrontation
Immediacy
|
Building an
interchangeable base
Personalizing
meaning
Personalizing
problems
Personalizing
goals
Personalizing
feelings
Decision
making
|
Initiating
|
All Above
|
Defining goals
Delineating
action programs
Creating time schedules
Establishing
reinforcements
Preparing to
implement action steps
|
Evaluating
|
All Above
|
Motivating
Analyzing
|
Attending: Involving the Client
The
counselor should facilitate the environment of the interviewing space in
such a way that when the client enters, he/she should feel safe and
comfortable.
While
meeting the client the counselor should formally greet the client, the first
impression matters a lot, specifically the way the counselor interact with
the client, the counselors body language, the grip of the handshake, the
handshake, addressing the client with their name, shows the respect to the
client, that the counselor is genuine and reliable.
The
counselor should establish the administrative and psychological contract
with the client, in which the purpose of the contact: the terms and conditions
of the interaction are clearly mentioned, so that both client and counselor are
clear what to expect and boundaries of the interaction. The decision should be
made after asking the client about their expectations and explain the client
about what the both counselor and client could achieve from the process. The
main responsibility of the counselor is to mentally prepare and encourage the
client to be fully involved in the counseling process.
The
counselor should use non-verbal skills while attending the client; the
counselor should sit facing the client squarely, should lean towards the client
to show the interest, make eye contact with the client instead of looking here
and there and writing all the time; so that the client knows that they are
listening whatever the client is saying.
The
counselor can accurately infer or guess the client’s feelings and reading to
receive help; by observing client’s appearance, body posture, facial
expression, and the body movements. Every single minute movement of the client can
be observed by the counselor with good efforts. The counselor is able to
identify the discrepancies and incongruence between the client’s behavior and
the appearance of the client to respond back effectively.
The
counselor needs to have patience to listen actively to the
information provided by the client. By listening to the client, the counselor
is able to understand the tone of client’s voice to understand the client’s
feelings and mood.
The
counselor should try to observe and listen to the client without feeling
offended or judging the client for their actions and jumping to the conclusions
without understanding the context in which the client is speaking.
All
these skills are necessary for the counselor for attending the client,
understanding and responding to the client effectively.
Responding:
Facilitating Exploring
After
the attending the client it is very important for the counselor to respond to
the client. Paraphrasing the client’s content leads the counselor to
understand the feeling and intensity behind the information shared by the
client. By paraphrasing the counselor is able to understand the meaning and
feelings behind the particular experience of the client.
Responding to
meaning involves putting clients’ content and feeling together by creating
an empathic response to both clients’ feelings and the reason for those
feelings. Creating empathic responses helps to facilitate clients’
exploration of how they feel about their issue and why they feel that way. It
helps the client to infer their situation logically and to examine their emotions
regarding that particular situation.
The counselor
should respond to the client in a concrete manner instead of giving advices, judging
them or feeling sorry for the client. Sometimes, if the counselor has faced the
same situation as the client, self- disclosure can be done so as to make
the client feel that they are not alone or different in any way. But while doing
this the counselor should not sympathize with the client or go into their own
issues, if it happens, the sinc between the client and counselor gets ruptured.
Personalizing:
Facilitating Understanding
Gradually the
client is able to accurately able to understand the client’s feeling regarding
the issue and reasons for having those feelings and is able to respond to the
client in a leading manner from their own frame of reference.
The counselor
adds to the client’s understanding of where they standing regarding
their issue and where they want to be, the things they need to achieve. The
counselor does this by responding to the client’s feelings and personal
implications of the issue to the client. The counselor is able to make the
client understand what they feel and what make them feel like that.
The counselor
invites the client to relate the present situation of counseling process to the
real life situation of the client; so as to make the client aware about their
present situation. The client confronts the two different situations to
one another to gain proper understanding about their issue.
This
confrontation make the client understand about their contribution to the situation,
their share of responsibility in the issue. The client is able to understand
the emotions about the situation and starts thinking about the situation
logically. The client comes to a rough understand of what they need to do. The
client become aware of their important living, learning, and working values can
help them choose the best course of action regarding the situation.
The client is
able to define their problems and to transform their problems into goals.
Initiating:
Facilitating Acting
The counselor
and client decide the plan of action to solve the problem. They brainstorm
for various ideas to solve the issue effectively. They define the goal by
delineating who and what is involved, when, where, and why it will be done. The
counselor decides the parameter for the observing and measurement of the goal
achievement.
The counselor
and the client develops an action plan, making step by step procedure
to achieve the goal. The reinforcement for the task completion is
decided by the counselor depending upon the client’s needs and expectations.
The plan is made in such a way that there are no gaps that may prevent the
client from accomplishing the goal. The resources are made available to the client
to accomplish the task skillfully without any hindrance.
The counselor
establishes a starting time and a completion time for each step and the
reinforcement is provided after the completion of each step and not until the
step is accomplished.
The plan is
implemented carefully and after every step, the client assess the progress that
they have made and how closer they are to the goal.
Evaluating
The counselor motivates
the client to give their level best to achieve the set goals. After
completing the goals defined, the results are analyzed by the client,
the degree to which they have achieved the designated goal, if they are able to
make a significant progress or if they need to look for alternative ways to
accomplish the goal more effectively.
If the progress
the made is not upto the expectations of the client, they go back to the
initiating stage to assess where they need to work on achieve the
satisfactory results. The counselor motivates the client about the future opportunities,
by encouraging and inviting the client think of alternative ways to achieve the
goal more effectively.
References
a)
Burks, H. M., & Stefflre, B. (1979).
Theories of counseling. New York: McGraw-Hill.
b)
Carkhuff, R. R. (2010). The art of
helping. Amherst, MA: HRD Press.